MANAGED IT SUPPORT
Managed IT support for your business
Nationwide IT support with unlimited help for the services covered by your agreement. We support your staff, look after the systems they use and plan improvements to your IT.
Talk about IT supportWHAT WE COVER
What we help you look after
Your staff need their computers, email and business applications to work. We help with the problems they encounter, look into recurring faults and manage the IT behind their working day. Support can cover your whole business or add to the help your own IT team provides.
Help for your staff
Troubleshooting for computers, software, sign-ins and email, with explanations your staff can follow.
Your business systems
Support for the devices, networks and applications your team uses, alongside advice on security and protecting your data.
Improvements to your IT
Identify repeated problems, review what needs replacing or updating and plan the work around your business.
What your support agreement covers
Your monthly agreement includes unlimited support for the services it covers, with no separate charge for each covered support request. Microsoft 365 licences and other chargeable services are priced separately.
Tell us how many people and sites you have and which systems you need supported. We will explain the monthly support cost, any additional services and VAT before you decide.
Support hours
8am–5pm, Monday to Friday, excluding bank holidays
Nationwide coverage
We support businesses across the UK, including those with several offices.
Agreed response commitments
Your service-level agreement sets the commitments for acknowledging support tickets and attending onsite for priority issues.
Changing IT provider?
We start by understanding your current arrangements and what you need to improve. Then we plan the handover, including the systems, access and information needed to take over support.
Review your current support
Look at what is covered, what is falling short and any contract dates that affect the move.
Plan the handover
Set out the information and access needed, agree who will provide it and arrange the change with you.
Working with your own IT team
If you have an IT manager, we can add support or specialist help while they continue to manage your IT.
Common questions
If you have another question, call or send us a message. You do not need a technical brief to get in touch.
Can you work alongside our IT manager?
Yes. We can help your existing IT team with support, specialist work or a particular project. We will discuss where extra help is needed and who will look after each part.
How do we find out what support will cost?
Tell us how many people and sites you have, which systems you use and what you need help with. We will explain the monthly support cost, what is included and any additional charges. Microsoft 365 licences and other chargeable services are separate from the support agreement.
Can you help with a project without taking over all our IT?
Yes. We also deliver individual projects, including Microsoft cloud migrations, device management and security improvements.
What should we bring to a first conversation?
A short description of your business, your current IT arrangements and the problems you want to solve is enough to start. If you have an existing support agreement, it can help us understand the handover.
Tell us what you need
Tell us about your current setup and what needs to change. We will explain where we can help and the information we need to prepare a proposal.